FAQ & Size Guide

Yes. Stepped In is the trading name of STEPPEDIN LIMITED, a private limited company registered in England (company number 13999288, incorporated March 2022), registered office 167-169 Great Portland Street, London W1W 5PF. You can check us on the Companies House register, read our Returns Policy, Shipping Policy and Authenticity Guarantee, and see independent customer reviews on Trustpilot.

Yes. Every product we sell is genuine. We source only from trusted, verified suppliers in the industry, check items before they ship, and never sell replicas, factory seconds or unauthorised products. Read our Authenticity Guarantee or email James@steppedin.uk with any sourcing questions.

Our trainers and UGGs are sold new unless a listing clearly says otherwise. Pokémon TCG products are sold factory-sealed.

We accept major debit and credit cards, Shop Pay, Apple Pay and Google Pay. Klarna is also available at checkout, subject to Klarna's terms and eligibility checks.

Email James@steppedin.uk or use the chat button on our website.

The Stepped In Society is our free members' list. Members get early access to new drops and restocks and members-only offers. Join by signing up with your email on our homepage.

It depends on the brand. ASICS and Saucony are dispatched the next working day. Pokémon and sale items are dispatched within 2 working days. Some UGG products and all HOKA products ship from our international suppliers and take 4–7 working days to arrive, with no customs fees to pay. All other items are usually dispatched within 2 working days (occasionally up to 7). UK delivery after dispatch usually takes 1–3 working days. Full details are in our Shipping Policy.

Yes, express shipping is available on all orders for £7.50. Most express orders are dispatched the next working day for next-day delivery. UGG and HOKA items from our international suppliers go by express international shipping, which is faster but not next-day.

Yes, we ship worldwide. Delivery options and costs for your country are shown at checkout.

When your order is dispatched you'll receive a shipping confirmation email with a tracking number and link.

Email James@steppedin.uk within 14 days of receiving your order to request a return, and we'll send a returns form and address. Items must be new, unworn and unused, with all original packaging, tags and labels, and the shoe box must not be used as the shipping box. Return postage is paid by the customer. Once we've received and inspected your return, refunds are processed within 14 days; store credit for the full item value is also available. Pokémon products can only be returned if still factory-sealed, and final sale items are returnable for store credit only. Some items can't be returned – see the full Returns Policy. This does not affect your statutory rights.

Please email us first at James@steppedin.uk. We'll ask for photos and inspect the shoes, and based on those photos we'll let you know the outcome. STEPPEDIN LIMITED does not offer a warranty on our products. This does not affect your statutory rights.

Pokémon TCG products can only be returned if they are still factory-sealed, with the original shrink wrap intact and undamaged. Opened products, including opened booster packs, can't be returned for change of mind.

Final sale items can be returned for store credit only, not a refund to your original payment method. The same return conditions apply: new, unworn and in the original packaging. This does not affect your statutory rights.

Email us within 14 days of receiving your order. Exchanges depend on stock in your size; otherwise we'll process a refund or store credit as set out in our Returns Policy. Check the fit ratings below before ordering to get your size right first time.

From our range: ASICS Gel-1130, New Balance 9060, Nike P-6000, Nike Air Force 1 (in your usual size), and HOKA Bondi 9 or Clifton 10 in a wide width. Narrower models where wide feet should go half a size up include the Air Max Plus, Air Max 95, Air Jordan 4, Gel-Kayano 14, Gel-NYC, GT-2160 and New Balance 530.

All three fit true to size in length. The Gel-1130 is the roomiest and the best value; the Gel-Kayano 14 feels the most premium with full-length GEL but has a narrower toe; the Gel-NYC blends retro running details with lots of padding and suits lifestyle wear. Wide feet: start with the Gel-1130.

Very similarly: both are true to size but narrow, so most people take the same size in each. Wide feet may want half a size up in the 95.

Both run large. Nike recommends half a size down in the AF1, which is also the wider shoe; the 550 is long and slim, so narrow and average feet often go half down too.

The High has 9 eyelets and the most ankle support; the Mid has 8 eyelets and sits lower; the Low is a low-top. High and Mid fit true to size, while the Low can feel slightly larger, so consider half a size down.

The Tazz is a platform version of the Tasman slipper with the same braided collar. Most people take the same size in both.

The Bondi 9 is HOKA's most cushioned shoe and is often recommended for long days on your feet; the Clifton 10 is lighter and more versatile. Both fit true to size and come in wide widths. If you have foot pain, speak to a podiatrist before choosing.

The ASICS, Saucony, New Balance and Nike retro models we stock are lifestyle shoes – great for walking and everyday wear, fine for the odd light jog. The HOKA Clifton 10, Arahi 8 and Mach 7 are genuine running shoes.

Each brand builds shoes on its own lasts and uses its own conversion tables, so the same UK number can feel different. The most reliable method is to measure your foot length in centimetres and compare it with the brand's size chart.

Stand on a sheet of paper against a wall, mark the tip of your longest toe, and measure from the wall to the mark in cm. Measure both feet in the evening and use the longer one.

For many trainers sold in unisex sizing (including most Nike, ASICS lifestyle and New Balance lifestyle models) the UK number is the same for everyone and only the US number differs. Some models are made in separate women's fits, so always check the size shown on the listing.

GS stands for Grade School – older kids' sizing. GS versions are often slightly narrower and use different materials from adult pairs.

For classic sheepskin boots, go down: the lining packs down and moulds to your foot. For the Goldenstar Clog, most buyers go up.

Wipe with a damp cloth and a little mild soap or sneaker cleaner, then air-dry somewhere cool and out of direct heat. Don't put them in the washing machine.

Brush gently with a soft suede brush, lift marks with a suede eraser, avoid soaking, and let them air-dry naturally. A protector spray applied before first wear helps repel water and stains.

Brush off dry dirt, then clean with a soft brush and diluted mild soap, blot with a towel and air-dry with paper stuffed inside to keep the shape.

Yes – they have outdoor soles. Standard suede isn't waterproof, so treat them with a suede protector and avoid heavy rain.

A snug fit helps – Nike notes that a roomier fit raises the risk of creasing. Shoe trees or crease guards help too. Some creasing is normal wear on leather trainers.

Yes. Our Pokémon TCG products are genuine and sold factory-sealed.

Modern English products use tight, evenly printed branded shrink wrap. Warning signs include loose or baggy wrap, melted or split seams, unusual material, and wrap stretched over dents.
Source: Pokefolio

A booster bundle usually contains 6 booster packs. An Elite Trainer Box usually has 9 packs plus accessories such as card sleeves, dice and a storage box. A booster box usually holds 36 packs. Contents vary by set, so check the listing.

Keep them somewhere cool and dry, out of direct sunlight, and protected from crushing. High-value boxes are often kept in acrylic cases.