Shipping policy + FAQs
EXTENDED CHRISTMAS RETURNS
To provide our customers with peace of mind, we've extended our returns policy for the holiday season.
Any items purchased between 20th November and 24th December 2024 can be returned or exchanged until 5th January 2025, subject to our standard terms for online returns outlined below.
Are the items listed on the site authentic?
At STEPPED IN, we guarantee the authenticity of every product we sell. Each item undergoes thorough checks by our team, ensuring 100% authenticity and quality.
How long does it take for orders to ship?
- Orders are typically processed within 2 business days, but it may take up to 7 business days depending on stock allocations. If you need your order by a specific date, please email us at James@steppedin.uk.
In majority of cases, items are delivered sooner than the estimated timeframes provided.
All orders are shipped from the UK, US, or Australia with FREE shipping, leveraging our global supply network to ensure timely delivery and the best market prices.
UK: 1–3 working days
US: 2–4 working days
Australia: 3–7 working days
Which countries do you ship to?
We offer worldwide shipping.
How can I track my order?
Once your package is dispatched, you will receive a shipment confirmation email containing your tracking number. Use the link in the email to monitor your delivery’s progress.
Can I cancel or get a refund for my order?
Cancellations are allowed under justifiable circumstances. We also provide options for returns, exchanges, or store credits depending on your specific needs.
Are all items listed on the site brand new?
Yes, every item is brand new unless otherwise specified in the product description.
I placed an order but didn’t receive a confirmation email. What should I do?
If you don’t receive a confirmation email within a few hours of placing your order, please contact us at James@steppedin.uk, and we’ll assist you promptly.