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Return Policy

Return Policy

At STEPPED IN, we accept returns for a refund or exchange if you are not completely satisfied with your order.

Returns must be requested within 14 days of receiving your order, and items must be returned within 14 days of delivery.

Please note: Return shipping costs are the responsibility of the customer.

To start a return, please email James@steppedin.uk within 14 days of receiving your order. Our team will provide a returns form and return address.

Store Credit

If you prefer store credit, we will issue a credit note for the full item value once your return has been received and inspected.

During the extended holiday period, refunds are not available once the standard 14-day return window has passed.

Sourced Items

Items sourced specifically for you are ordered from our suppliers after you purchase, so they cannot be returned due to sizing issues, change of mind, or preference. We recommend researching sizing carefully before purchasing.

Pokémon Products

Pokémon TCG products can only be returned if they are still factory-sealed, with the original shrink wrap intact and undamaged. Opened products, including opened booster packs, cannot be returned.

Final Sale Items

Final sale items can be returned for store credit only. They are not refunded to the original payment method. The same return conditions apply.

Return Conditions

Returned items must meet the following conditions:

  • Items must be new, unused, and unworn

  • All original packaging, tags, and brand labels must be attached

  • Security seals/tags must remain intact

  • Shoe boxes must not be damaged or used as the external shipping box

  • Items must be stored in a clean, smoke-free environment

If a returned item shows signs of use, tampering, missing tags, or damage, we reserve the right to refuse the return or make deductions from the refund.

Refunds

Once your return has been received and inspected, we will process your refund within 14 days.

Refunds will be issued for the item value only, as shipping costs are non-refundable.

Intended Use

Unless a product is described as performance or sports footwear, the trainers we sell are lifestyle footwear designed for everyday casual wear. They are not designed for running, sports, gym training, hiking, or heavy or prolonged use in wet conditions.

Wear and Tear and Misuse

We do not offer refunds, replacements or exchanges for:

  • Normal wear and tear, including creasing, sole wear, scuffs and fading

  • Damage caused by using a product for a purpose it was not designed for, such as running or sport in lifestyle footwear

  • Damage caused by accidents, neglect, improper cleaning or care (including washing machines, tumble dryers or direct heat), or alterations

Faulty Items

If you believe your item is faulty, please email us first at James@steppedin.uk with photos of the item, including the soles, and a description of how it has been worn. We will inspect the item based on those photos (we may also ask you to return it) and let you know the outcome.

If the damage was caused by wear and tear, misuse or use outside the item's intended purpose, the claim will be declined and any item sent to us will be returned at your cost.

STEPPEDIN LIMITED does not offer a warranty on our products. This does not affect your statutory rights.

Additional Information

Customers are responsible for taking reasonable care of goods while in their possession. If this obligation is not met, we may refuse the return and send the item back at the customer's cost.

We also reserve the right to refuse returns from customers who repeatedly return items excessively.