Return Policy

At STEPPED IN, we accept returns for a refund or exchange if you are not completely satisfied with your order.

Returns must be requested within 14 days of receiving your order, and items must be returned within 14 days of delivery.

Please note: Return shipping costs are the responsibility of the customer.

To start a return, please email James@steppedin.uk within 14 days of receiving your order. Our team will provide a returns form and return address.

Store Credit

If you prefer store credit, we will issue a credit note for the full item value once your return has been received and inspected.

During the extended holiday period, refunds are not available once the standard 14-day return window has passed.

Non-Returnable Items

The following items cannot be returned or exchanged:

Items sourced on demand from suppliers
Trapstar, Yeezy, streetwear, or other items clearly marked as “sourced”
Pre-owned items
Items discounted due to faults
Custom, personalised, or made-to-order items
Face masks, undergarments, hats, socks, scarves, or gloves (for hygiene reasons)
Electronics or phones where packaging or seals have been opened
Any item that has been worn, washed, altered, or used

Sourced items are ordered specifically after purchase and therefore cannot be returned due to sizing issues, change of mind, or preference. We recommend researching sizing carefully before purchasing.

Return Conditions

Returned items must meet the following conditions:

Items must be new, unused, and unworn
All original packaging, tags, and brand labels must be attached
Security seals/tags must remain intact
Shoe boxes must not be damaged or used as the external shipping box
Items must be stored in a clean, smoke-free environment

If a returned item shows signs of use, tampering, missing tags, or damage, we reserve the right to refuse the return or make deductions from the refund.

Refunds

Once your return has been received and inspected, we will process your refund within 14 days.

Refunds will be issued for the item value only, as shipping costs are non-refundable.

Faulty Items

If you believe your item is defective, please contact us and return the product for inspection. Once assessed, we will notify you by email regarding the outcome and process any approved refund.

Additional Information

Customers are responsible for taking reasonable care of goods while in their possession. If this obligation is not met, we may refuse the return and send the item back at the customer’s cost.

We also reserve the right to refuse returns from customers who repeatedly return items excessively.