At Stepped In, authenticity is the foundation of everything we do.
Every product sold on SteppedIn.uk is 100% genuine and authentic. We source exclusively from trusted, verified suppliers within the industry to ensure every item meets the highest standards of quality, originality, and condition.
We understand the importance of trust when purchasing footwear online. That’s why every product goes through careful sourcing and quality checks before it reaches you, giving you complete confidence in every order.
We never sell replicas, factory seconds, or unauthorised products. What you receive is exactly as intended by the brand and exactly as described.
When you shop with Stepped In, you’re choosing a store built on transparency, reliability, and authenticity.
If you have any questions regarding sourcing or authenticity, please contact us at James@steppedin.uk.
Step in with confidence.
At STEPPED IN, we accept returns for a refund or exchange if you are not completely satisfied with your order.
Returns must be requested within 14 days of receiving your order, and items must be returned within 14 days of delivery.
Please note: Return shipping costs are the responsibility of the customer.
To start a return, please email James@steppedin.uk within 14 days of receiving your order. Our team will provide a returns form and return address.
If you prefer store credit, we will issue a credit note for the full item value once your return has been received and inspected.
During the extended holiday period, refunds are not available once the standard 14-day return window has passed.
The following items cannot be returned or exchanged:
Items sourced on demand from suppliers
Trapstar, Yeezy, streetwear, or other items clearly marked as “sourced”
Pre-owned items
Items discounted due to faults
Custom, personalised, or made-to-order items
Face masks, undergarments, hats, socks, scarves, or gloves (for hygiene reasons)
Electronics or phones where packaging or seals have been opened
Any item that has been worn, washed, altered, or used
Sourced items are ordered specifically after purchase and therefore cannot be returned due to sizing issues, change of mind, or preference. We recommend researching sizing carefully before purchasing.
Returned items must meet the following conditions:
Items must be new, unused, and unworn
All original packaging, tags, and brand labels must be attached
Security seals/tags must remain intact
Shoe boxes must not be damaged or used as the external shipping box
Items must be stored in a clean, smoke-free environment
If a returned item shows signs of use, tampering, missing tags, or damage, we reserve the right to refuse the return or make deductions from the refund.
Once your return has been received and inspected, we will process your refund within 14 days.
Refunds will be issued for the item value only, as shipping costs are non-refundable.
If you believe your item is defective, please contact us and return the product for inspection. Once assessed, we will notify you by email regarding the outcome and process any approved refund.
Customers are responsible for taking reasonable care of goods while in their possession. If this obligation is not met, we may refuse the return and send the item back at the customer’s cost.
We also reserve the right to refuse returns from customers who repeatedly return items excessively.
Orders are typically processed within 2 business days, but in some cases may take up to 7 business days depending on stock allocation.
All orders are shipped with free shipping from the UK, US, or Australia through our global supply network.
Express shipping orders are shipped the next working day with next day delivery.
UK: 1–3 working days
US: 2–4 working days
Australia: 3–7 working days
Most orders arrive sooner than the estimated delivery times provided.
Yes. Please email James@steppedin.uk before placing your order to enquire about express shipping options.
We offer worldwide shipping.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use the tracking link provided to monitor your delivery.
If you do not receive a confirmation email within a few hours of placing your order, please contact James@steppedin.uk and we will assist you.
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Customer satisfaction #1 priority
Our team works daily to provide high-quality products, fast delivery, and the best service for every customer. Experience it yourself! Read the reviews from our satisfied customers.
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